waiting for summer 
Discover how Akamai's innovative approach to #IncidentManagement, born out of necessity, influenced the industry standard, in this #CriticalPointWarStories bonus episode with Abhijit Mehta!
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"I basically took out production and our production monitoring in one fell swoop." Julia Lunetta shares a cautionary tale about shared filesystems and single points of failure. #DevOps #IncidentManagement #CriticalPOintWarStories
"Members of the #cybersecurity community who otherwise did not have a favorable perception of Uber were publicly coming to our defense." Melanie Ensign @Wednesday on an unexpected twist in a holiday #bugbounty dispute. #incidentmanagement #CriticalPointWarStories
How do you handle a public #bugbounty dispute on Christmas Day? Melanie Ensign @Wednesday shares how preparation made all the difference. #cybersecurity #incidentmanagement #CriticalPointWarStories
Maybe it's not the cool thing to do here, but I'm pleased to promote this #research article looking at #collaboration in #IncidentManagement (and, by extension, #emergencymanagement).
Check out "Considering Collaborative Incident Management: A Study of the COVID-19 Response and Initial Recovery in a Rural West Virginia Community" in the Journal of Emergency Management.
wmpllc.org
Considering collaborative incident management: A study of the COVID-19 response and initial recovery in a rural West Virginia community
| Journal of Emergency Management
If you've been following the #UniSuper #GCP #outage, the Incident report is out, and it's a good read - transparent, detailed, clearly outlines scope, actions, impact.
As someone who used to do this stuff for a living, I'm impressed.
https://cloud.google.com/blog/products/infrastructure/details-of-google-cloud-gcve-incident
Google Cloud BlogDetails of Google Cloud GCVE incident | Google Cloud BlogGoogle Cloud shares details of an incident impacting one Australian customer's use of Google Cloud VMware Engine. Learn what happened and how we're preventing it from happening again.
True, ICS "provides a 'ready-made structure," but we mustn't assume that IT professionals can immediately fall in line with it. ICS can often be quite foreign and challenging for entities that don't regularly work with it (read: those outside emergency disciplines).
#emergencymanagement #incidentcommandsystem #incidentmanagement #crisismanagement
https://www.govtech.com/security/what-cyber-response-can-learn-from-traditional-disasters
GovTech · What Cyber Response Can Learn from Traditional Disasters Government has battle-tested playbooks for dealing with hurricanes, tornadoes and wildfires. As cyber emergencies become both more common and more devastating, what can cyber reponders learn from physical emergency response?
I absolutely love using #Rootly for incident management. I don’t think any of the team are on mastodon, but the product is top notch and so are the folks behind it. #IncidentManagement #DevOps
There's still value in low-technical postmortems.
What made this incident low impact? has your team implemented various safety nets to reduce harmful effects?
How did you know that a rollback was the right thing to do?
Could you have implemented a fix-forward instead?
Who else did you need to involve? or were you able to fully execute the incident and any runbooks by yourself without disrupting anyone else?
